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Design Disasters: Apple’s Top 10 Most Controversial Products

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Apple Facts
  • Apple’s design legacy isn’t all sunshine and rainbows; some choices have sparked outrage with consumers.
  • Discover the products that left users scratching their heads and questioning Apple's design choices.
  • From the baffling Magic Mouse to the infamous Bendgate—what went wrong?
  • Buckle up for a wild ride through Apple’s most debated design decisions!

Apple is synonymous with innovation and sleek design, but the tech giant is not without its missteps. Over the years, some of its design choices have sparked heated debates among users and critics alike. In an interview with tech YouTuber Marques Brownlee, Apple CEO Tim Cook reminisced about the company’s design journey while reflecting on some of its most iconic products, including the Magic Mouse and the MacBook Air. Cook emphasized how these products represent milestones in Apple's history, yet their design flaws reveal a contrasting narrative—one filled with challenges and controversies.

From baffling ergonomic choices to puzzling compatibility issues, Apple's design philosophy sometimes clashes with user experience. Here’s a look at the ten most controversial design decisions from the tech titan that have left many scratching their heads.


1. Magic Mouse 2 (2015)

Apple's Magic Mouse 2 is often cited as a "beautiful mess." While it boasts a sleek profile and multi-touch functionality, its charging port's placement on the bottom renders it unusable while charging. As Cook noted, getting the ergonomics right was crucial, but many users were left frustrated. "Getting the ergonomics well done was key with the Magic Mouse," he remarked, highlighting the irony of a stylish device that sacrifices practicality for aesthetics.The Magic Mouse 2: A sleek design that sparks debate over its usability during charging.Photo via 9to5Mac // The Magic Mouse 2: A sleek design that sparks debate over its usability during charging.

2. Apple Pencil 1 Adapter for the 2022 iPad

The original Apple Pencil was a game-changer for digital artists, but Apple’s decision to stick with it for the 2022 iPad felt like a step back. With the shift to USB-C, users now need an adapter to charge the Pencil, a stark contrast to the seamless magnetic charging of the Apple Pencil 2. This decision bewildered many, showcasing Apple’s sometimes baffling insistence on backward compatibility.Apple Pencil 1 with adapter: A confusing design choice for 2022, leaving users puzzled over backward compatibility.Photo via Apple Explained (YouTube) // Apple Pencil 1 with adapter: A confusing design choice for 2022, leaving users puzzled over backward compatibility.

3. MagSafe Wallet (2020)

Launched with the iPhone 12, the MagSafe Wallet was intended to be a sleek solution for storing credit cards. However, it quickly garnered criticism for its tendency to pop off when lightly tapped or even when stowed in pockets. Users found themselves frequently losing their cards, leading to frustration and mistrust of the product’s reliability.MagSafe Wallet on an iPhone 12: Intended as a stylish accessory, but criticized for reliability issues.Photo via CNET // MagSafe Wallet on an iPhone 12: Intended as a stylish accessory, but criticized for reliability issues.

4. Mac Pro (2013)

The infamous “trashcan” Mac Pro stands as a cautionary tale in design. Initially celebrated for its unique look, the lack of upgradability and internal slots for expansion led to widespread discontent among professional users. Apple even apologized years later, admitting the design was a failure that did not adapt to changing hardware needs. “Can’t innovate no more, my a**,” Phil Schiller famously quipped during its launch, but many felt the design prioritized form over function.The infamous ‘trashcan’ Mac Pro: A beautiful design that ultimately failed to meet professional users' needs.Photo via Johnathan Morrison (YouTube) // The infamous ‘trashcan’ Mac Pro: A beautiful design that ultimately failed to meet professional users' needs.

5. Siri Remote (2015)

The first-generation Siri Remote was lauded for its sleek design but criticized for its impracticality. Users struggled with the overly simplistic interface, which featured only a trackpad and minimal buttons. This design choice made navigating TV menus a frustrating experience. Apple eventually addressed these concerns in 2021 by introducing a new remote with a more intuitive click-wheel layout.Siri Remote (2015): Users expressed frustration over the impractical design of the first-generation remote.Photo via Macworld // Siri Remote (2015): Users expressed frustration over the impractical design of the first-generation remote.

6. iMac’s ‘Hockey Puck’ Mouse (1998)

The hockey puck mouse, bundled with the original iMac, remains one of Apple’s most reviled design choices. Its circular shape was uncomfortable for users, and its design was ill-suited for prolonged use. While it was a groundbreaking product at the time, it was ultimately phased out in favor of more ergonomic options.The original iMac’s hockey puck mouse: A polarizing design choice that left many users uncomfortable.Photo via UX Collective // The original iMac’s hockey puck mouse: A polarizing design choice that left many users uncomfortable.

7. Power Mac G4 Cube (2000)

Apple's G4 Cube was a visual masterpiece, suspended in acrylic glass and boasting a compact design. However, it suffered from serious overheating issues and a lack of upgradability. Despite its initial praise, the Cube was ultimately discontinued due to performance shortcomings, leaving behind a legacy as a collector's item rather than a successful product.Power Mac G4 Cube: A stunning visual piece that fell short due to overheating and performance issues.Photo via Powerhouse Collection // Power Mac G4 Cube: A stunning visual piece that fell short due to overheating and performance issues.

8. Butterfly Keyboard (2015)

The Butterfly Keyboard was introduced to create a slimmer MacBook design, but it quickly became notorious for its reliability issues. Many users reported sticky keys and complete failures, leading to a class-action lawsuit against Apple. The company eventually reverted to the traditional scissor-switch design, acknowledging the Butterfly Keyboard’s flaws.The Butterfly Keyboard: Introduced for a sleeker MacBook, but known for its reliability problems and user dissatisfaction.Photo via The Outline // The Butterfly Keyboard: Introduced for a sleeker MacBook, but known for its reliability problems and user dissatisfaction.

9. iPhone 6’s Bendgate Controversy (2014)

When the iPhone 6 launched, users reported that the device could bend under pressure, leading to the infamous “Bendgate” controversy. Critics pointed to the design's thinness as the culprit, prompting Apple to reinforce the structure in future models.iPhone 6 bending under pressure: The infamous “Bendgate” controversy raised questions about design durability.Photo via Apple Explained (YouTube) // iPhone 6 bending under pressure: The infamous “Bendgate” controversy raised questions about design durability.

10. 10th Gen iPad’s Dongle Requirement

The recent 10th-generation iPad's need for a dongle to charge the Apple Pencil drew sharp criticism from users accustomed to seamless integration. This decision starkly contrasts the design ethos Apple has championed over the years, creating frustration among loyal customers who expect better.The 10th Gen iPad: Criticism mounts over the need for a dongle to charge the Apple Pencil, contradicting seamless integration.Photo via Brian Tong (YouTube) // The 10th Gen iPad: Criticism mounts over the need for a dongle to charge the Apple Pencil, contradicting seamless integration.


Despite its impressive legacy, Apple's design decisions are not always a slam dunk. The tension between aesthetic appeal and user functionality often results in products that prompt more questions than answers. In a world where consumers have high expectations, Apple's stumbles serve as reminders that even the most celebrated companies can misjudge user needs. As the tech landscape continues to evolve, one can only hope Apple will balance its iconic design language with the practical demands of its dedicated user base.

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Published to Apple Scoop on 27th September, 2024.
Flynn Lo Faro

Flynn Lo Faro

Team Leader / Editor-in-Chief

Flynn has been covering technology for over a decade, with a deep focus on all things Apple. As the Editor-in-Chief of Apple Scoop, Flynn ensures the team delivers the most accurate and up-to-date information on Apple news, rumors, and product releases. His passion for tech journalism and editorial expertise guide the site’s vision and maintain its high standards.

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